Privacy Policy
This policy explains what information UBE-YOU ("we," "us") collects when you use ube-you.com or order from us, how we use it, and the choices you have. We do not sell your personal information.
1. Information we collect
- Contact and order details: your name, email, phone number, delivery or shipping address, the items, sizes and options you order, notes you send us, and quote requests.
- Your artwork: logos, photos, text and designs you upload or create with our design tool, and the files we make from them.
- Payment information: card payments are handled by our payment processor, Stripe. We receive confirmation of payment and limited details (such as the last four digits and card type), but we never see or store your full card number.
- Records of agreement: the date, time and network (IP) address when you accept our Terms of Service and Returns & Refunds Policy, kept as a record of your order.
- Technical information: basic data your browser sends, such as IP address, browser type and pages requested, which our hosting provider uses for security and to run the site.
- Information stored on your device: your cart and unfinished designs are saved in your own browser's storage so they aren't lost if you leave the page. We do not use advertising cookies or third-party tracking.
2. How we use your information
- to produce, deliver and ship your order, and to contact you about it;
- to send receipts, order updates, invoices and quotes;
- to provide customer service, reprints and reorders;
- to prevent fraud, enforce our Terms of Service, and respond to chargebacks and legal claims;
- to keep business, tax and accounting records; and
- to show finished products in our portfolio and marketing as described in Section 5 of our Terms of Service (we do not publish your name, email, phone or address in marketing without permission).
3. Who we share it with
We share information only with service providers who help us run the business, and only as needed for them to do their jobs:
- Stripe — payment processing;
- Shippo and the shipping carriers you choose (such as USPS and UPS) — shipping labels and delivery;
- Resend — sending order emails;
- Cloudflare — website hosting, security and file storage;
- our garment suppliers — only order quantities and styles, not your personal information; and
- accountants, attorneys, insurers or authorities when required by law, to protect our rights, or in connection with a sale or transfer of the business.
We do not sell, rent or trade your personal information, and we do not share it for third-party advertising.
4. How long we keep it
We keep order records, artwork and related communications for as long as needed to fulfill orders, handle reorders and reprints, resolve disputes and meet tax and legal requirements — generally at least seven years for business records. You may ask us to delete information we no longer need; we will do so unless we must keep it for legal, tax, dispute or security reasons.
5. Security
We use reputable service providers and reasonable safeguards to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your choices
- You can ask to see, correct or delete the personal information we hold about you by emailing ube@ube-you.com. We may need to verify your identity first.
- You can ask us not to feature your order in our marketing, as described in our Terms of Service.
- You can clear your cart and saved designs at any time by clearing your browser's site data.
7. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. Orders must be placed by an adult. If you believe a child has given us personal information, contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time by posting the new version here with a new effective date.
9. Contact us
UBE-YOU · 16845 N 29th Ave, Suite 1-16, Phoenix, AZ 85053
Email: ube@ube-you.com · Phone: 602-313-9895