Returns & Refunds Policy

Effective October 24, 2026 · Version 2026-10-24 · Part of our Terms of Service

1. All sales of custom items are final

Every product we make is printed specifically for you and cannot be resold. We do not accept returns or exchanges, and we do not issue refunds, for custom items except as described in Section 2. This includes, without limitation:

• ordering the wrong size, style, color or quantity, or garments that don't fit as expected;
• spelling, grammar, name, number, date or content errors in artwork you submitted or approved;
• changing your mind, no longer needing the items, or a canceled or postponed event;
• colors that differ from how they looked on your screen, or normal variation between garments, fabrics and dye lots;
• print placement or size that varies within normal tolerance (up to about one inch);
• results caused by low-resolution, blurry or poor-quality artwork that you provided;
• normal garment shrinkage, fading, or wear, or damage from washing, drying, ironing or improper care;
• items that have been worn, washed, altered or used; and
• late arrival for an event, unless we expressly guaranteed a date in writing.

2. Our "make it right" promise for our mistakes

We take pride in our work. If something is wrong because of us, we will fix it. This promise covers:

• Printing errors — we printed something different from the design you approved, on the wrong garment or color, or in the wrong location; and
• Manufacturing defects — holes, stains, misprints, peeling or cracking at delivery, or other defects present when you received the item.

How to make a claim. To qualify, you must:

1. contact us at ube@ube-you.com within 7 days after delivery with your order number;
2. include clear photos showing the problem and the affected items; and
3. keep the items unworn, unwashed and unaltered, and return them to us if we ask (we'll tell you how).

What we'll do. After reviewing your claim, and at our sole option, we will either (a) reprint the affected items at no charge, or (b) refund the price you paid for the affected items. Our remedy applies only to the specific items that are defective or misprinted, not to the entire order, and the refund will never exceed the amount you paid for those items. This is your sole and exclusive remedy. Claims made after 7 days, without photos, or for items that have been worn, washed or altered are not eligible.

Reprints are produced on our normal turnaround and are subject to stock availability; if the original garment is no longer available, we may substitute the closest equivalent.

Small quantity differences happen in printing. If we deliver fewer items than you paid for, report it within 7 days and we will print the missing items or refund them. We do not charge for small overages.

3. Cancellations and changes

• Before we order blank garments or start production, you may cancel by emailing us. We'll refund your payment, less any non-refundable payment-processing fees and the cost of any artwork services already performed.
• After blanks have been ordered or production has started, orders cannot be canceled, changed or refunded. Most online orders move into production quickly, so contact us right away if you need to make a change.
• Changes requested after you place an order are not guaranteed and may change the price and turnaround time.
• Deposits and invoice payments become non-refundable once blanks are ordered or production begins.

4. Orders we refuse or cancel

We may decline or cancel any order at our discretion, as explained in our Terms of Service. If we cancel before production begins, we refund the amount paid for the affected items, and that refund is your only remedy.

5. Heat transfers

Transfer sheets are custom products and are non-returnable. We will reprint or refund transfers that were printed incorrectly from your files if reported within 7 days of delivery with photos. We are not responsible for application results (heat, time, pressure, fabric, peeling method or washing).

6. Delivery, shipping and lost packages

• Shipping and delivery fees are non-refundable, except when we reship a reprint for our own error.
• Risk of loss passes to you when a shipped order is handed to the carrier. We will help you file a claim with the carrier for lost or damaged packages, but we do not refund or reprint orders lost, stolen or damaged by the carrier.
• Local deliveries are complete when delivered to the address you provided.
• Orders that are returned, undeliverable or lost because of an incorrect or incomplete address can be re-sent only at your cost.

7. How refunds are issued

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank to post the refund. Payment-processing fees charged to us are not refundable, except where the law requires otherwise or the refund is due to our own error.

8. Contact us before disputing a charge

If you're unhappy with your order, please reach out first — we really do want to make it right: ube@ube-you.com or 602-313-9895. We keep records of your design approval, your acceptance of this policy and proof of delivery, and we will provide them to your bank to contest chargebacks that are inconsistent with this policy. See Section 14 of our Terms of Service.

This policy is part of, and should be read together with, our Terms of Service. Nothing in this policy limits any right you have that cannot be limited under applicable law.